Helpful Resources for TDX Administrators

General TeamDynamix Resources

Below are links and resources to general information and services commonly used by TDX Admins during and after implementation.

  1. TDX Solutions Portal
    Access support, professional services, knowledge, and product documentation provided by TeamDynamix.
  2. TDX Community
    Connect with other TDX clients to share helpful tips, resources, knowledge, and experience.
  3. Request Access to Your TeamDynamix Implementation Project
    Instructions on how to access your implementation project and resources from TeamDynamix.
  4. Submit a Project Issue, if you are in a current implementation,
  5. Submit a product question to TeamDynamix Support If you have a question about functionality within TeamDynamix, submit a question here. Please use this service post implementation, 
  6. Submit product enhancement idea for TeamDynamix
    Submit your ideas about how to improve the product by using this service and they'll be reviewed by the TeamDynamix Product Management team.
  7. TDX Converge
    TeamDynamix's annual multi-day client summit to share best practices, emerging trends and fresh ideas.
  8. TDX Demos on Demand
    Pre-recorded videos to get a brief overview of product features and offerings.

Readiness Course Resources

The TeamDynamix Readiness Course is designed to empower organizations to hit the ground running when the implementation starts by providing many of the basic TeamDynamix configuration points in a digestible format. Below are common, useful resources for TDX Admins who are just getting started with configuration or are enrolled in Readiness.

  1. TDX Solutions - Readiness Course KBs
    Knowledge about the Readiness Course itself and the content within the course.
  2. ITSM Tool Feature Crosswalk
    A feature cross-walk to help new TDX admins with experience in other ITSM tools to help begin to grasp those concepts in TeamDynamix.
  3. Pros and Cons of Multiple Ticketing, Asset, and Client Portal Apps
    A comparison of single- or multi-app TDX environments to help with Enterprise Service Management decision-making.
  4. 10 Important Decisions For Your ITSM Implementation
    A list of critical decision points for your implementation to help prepare ahead of time.
  5. Holistic Overview of Foundational Configuration Pieces within TeamDynamix
    A helpful overview of how core configuration components in TDX fit together.

TeamDynamix Training Resources

Useful resources for training technicians, users, and TDX Admins.

  1. TeamDynamix Learn
    Self-paced video training courses for ITSM Technicians, Project Managers, and others.
  2. Training Guides
    Written training guides/handbooks for Technicians, Project Managers, TDX Admins, and others.
  3. TDX Go Live Implementation Plan
    This go-live planning checklist is intended to assist implementation teams in planning for launching TeamDynamix application to identify any issues that need to be addressed beforehand, and help eliminate some of the "gotchas" that often occur on the first day of systems implementation.
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