Request a NetID

Body

Purpose 

Use this guide to submit a NetID request for a person you are sponsoring or onboarding through Online Toolkit. 

Audience 

Faculty and staff sponsors may request guest identities. Faculty/staff request types were shown as available to authorized back-office users; the final role matrix for those request types was not fully established in training. 

Before You Begin 

  • Sign in to Online Toolkit with an existing Texas State account. 
  • Gather the person's legal identity information and a personal email address they can access. 
  • Have sponsorship or hiring information available, including the appropriate sponsor when the form requests it. 
  • Start date has changed and is no longer the Anticipated Start date for the employee. The date is when they receive access to their NetID. If you want them to receive access to their account today (ID number created), please do not change the start date.

Step-by-Step 

1. Sign in to Online Toolkit. 

2. Open Request Hub > External Identity.  

3. Select the type of NetID you need to request.  

  • Faculty 
  • Staff,  
  • Non-Paid Faculty 
  • Guest 
  • Anonymous Guest 

Screenshot of the External Identity Selection page in the Texas State University identity management portal. Multiple identity types are displayed as selectable tiles, with the Faculty tile highlighted and a tooltip showing its description.

4. Complete the request form using information that matches the person's official records. 

Screenshot of a User Details form for creating or managing a staff account. The form includes fields for personal information, contact information, and TXST information, with required fields such as legal last name, date of birth, SSN, mobile phone, and personal email marked with asterisks.

  • Guest requests:  
    • Legal name 
    • Personal email 
    • Date of birth 
    • Prior affiliation/identity information when applicable 
    • Sponsor information  
    • Sponsorship agreement 
    • COPPA Compliance attestation when applicable 
  • Faculty/Staff requests:  
    • Legal name 
    • Personal email 
    • Date of birth 
    • Social security number 
    • Prior affiliation/identity information when applicable 
    • Sponsor information  
    • Sponsorship agreement 
    • Job Acceptance confirmation 

5. Select Next (Set Additional Details) 

6. Review the requested access period. Use the dates and options appropriate for the person being onboarded. 

  • Staff can be set for up to 45 days (prior to when PCR is processed) 
  • Faculty can be set for up to 365 days (prior to when PCR is processed) 
  • Guests can be set for up to 365 days (will have to be renewed at the end of the expiration period) 

7. Enter the Business Justification or other request reason if the form requires it. 

8. Select Submit. 

9. Open Request Hub > My Requests to monitor the NetID request. A new identity request can remain Pending while the identity team reviews user-match results and creates or matches the identity. 

10. After the request reaches Completed, the new user can proceed with the NetID claim process. The identity-claim notification is sent to the personal email address used by the identity process. 

Verification 

  • The request appears in My Requests. 
  • The request eventually shows Completed. 
  • The new user receives the information needed to begin the NetID claim process. 

Details

Details

Article ID: 713
Created
Tue 10/6/26 2:22 PM
Modified
Wed 10/28/26 11:29 AM