Use this request to schedule an operating system (OS) update or a complete reimage of a university-owned computer. This service is typically requested for:
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Upgrading to the latest supported OS version
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Resolving persistent software issues or performance problems
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Preparing a device for reassignment to a new user
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Restoring a system to university baseline configuration
When submitting your request, please provide:
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Computer name and asset tag number
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Current operating system and desired update version (if known)
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Whether data backup is needed prior to the reimage
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Preferred timing for the update or reimage (to minimize disruption)
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Any essential software or configurations that need to be restored afterward
Important: A full reimage will erase all data and applications from the computer. Please ensure all necessary files are backed up before the service is performed, or indicate in your request if assistance with backup is needed.