This service request is used when a user needs assistance modifying settings or configuration options within a homegrown application. Typical requests may include:
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Updating user preferences or profile settings
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Adjusting system configuration (e.g., notifications, display options, permissions)
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Changing default behaviors or features within an application
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Requesting help to enable/disable specific functionality
This request type is intended for standard, non-emergency changes that do not represent a system outage or error. If you are experiencing an application malfunction, error, or service interruption, please submit an Incident ticket instead.