Microsoft Teams includes two technologies that may be used separately or together to provide customized call routing for departmental or shared phone lines. There are numerous combinations of how to configure these together or separately, therefore a consultation is required to provide the best experience possible.
A phone number may be attached to either a call queue or an auto attendant and you may mix and match technologies if you want to have an auto attendant that routes to multiple call queues.
- Available to: Faculty and Staff
- Where to use: Departmental or shared phone lines
- Cost: Varies
Get Started
If you believe that attendant or queuing services meet a need of yours, submit a Teams Attendant & Queueing Services Request. Once received, we will schedule a consultation to set up your new attendant services.
NOTES:
- Owners of auto attendant or call queues must request changes to their service through ITAC. Microsoft does not support management delegation of call queues or auto attendants at this time.
- Reporting on call queues or auto attendants is limited.
- Call queue live status can only be seen if the call queue membership is managed by a Microsoft Team.