This is a classification for requests that are not in ITAC's Service Catalog.
IF this question is for an office that uses TDX (like TXST One Stop), don't close the ticket. Instead, go to Actions > Move to Application.
IF this is a question for an office that is NOT in TDX, go to Actions > Update > Status = Refer to Dept (a closed status). Select Templates > Support & Training > Refer to Dept.