Email to trprojects@txstate.edu is auto-forwarded (server-side) to itac@txstate.edu. All email sent to this email address are related to .NET applications and systems.
Internal process for requesting communication to a select audience via the ITAC Communications Team.
Internal request to create documents, marketing materials, technical documentation, or other communications.
Call was transferred to person, department, or office.
This is a general follow up / status check where Requestor is checking the status of an open ticket.
Technology support, location, hours, and directions.
When people send email directly to ITAC, this is the default service identified. An IT Agent should click Edit and change this Service to the service which aligns with the content of the email message.
Not related to IT Support such as spam callers, other reason for calling such as wrong number.
This is a classification for requests that are not in ITAC's Service Catalog.
IF this question is for an office that uses TDX (like TXST One Stop), don't close the ticket. Instead, go to Actions > Move to Application.
IF this is a question for an office that is NOT in TDX, go to Actions > Update > Status = Refer to Dept (a closed status). Select Templates > Support & Training > Refer to Dept.
Refer the customer to the correct form needed.
Request from CoHP via webform.
Executives Support Request
This subcategory is for TSPs who are asking for consults or advanced advice. Comes from a form.
Request for support from TSUS via Form
Support Request from UPD via Webform
Support Request from VPIT via Webform